Frequently Asked Questions
Expertly curated assistance for your ACLER shopping experience.
What is your global shipping policy?
We offer express worldwide shipping via premium couriers. Orders are typically processed within 24-48 hours, with delivery times ranging from 3-7 business days depending on your location.
How do I return an item?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to initiate a request.
How can I find my correct size?
Each product page features a detailed size guide and fit notes. As ACLER designs often feature intricate draping and tailoring, we recommend following the specific measurements listed for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed quickly. Once an order is confirmed, we are unable to make modifications. Please contact our support team immediately if you need to request a cancellation.
Are duties and taxes included in the price?
For international orders, duties and taxes are calculated at checkout based on your shipping destination to ensure there are no hidden fees upon delivery.